Privacy Policy

Tails Spa and Boutique (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our services, including our SMS messaging program.

When you book an appointment or opt in to receive communications from Tails Spa and Boutique, we may collect the following information:

• Your name
• Phone number
• Email address
• Pet information (name, breed, grooming preferences)
• Appointment history

We use the information we collect for the following purposes:

• To schedule and confirm grooming appointments
• To send appointment reminders via SMS
• To send occasional promotional messages about our services, offers, and updates
• To respond to your inquiries and provide customer support
• To improve our services and customer experience

By providing your phone number and opting in, you consent to receive SMS messages from Tails Spa and Boutique. These messages may include appointment confirmations, reminders, and occasional marketing messages about our grooming services, promotions, and updates.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected].

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our business (e.g., appointment scheduling platforms, SMS delivery services), under strict confidentiality agreements
• When required by law or to comply with a legal process
• To protect our rights, property, or safety

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You may opt out of our SMS messaging program at any time by replying STOP to any text message you receive from us. After opting out, you will receive a final confirmation message and will no longer receive SMS messages from Tails Spa and Boutique unless you opt in again.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our data practices, please contact us:

• Tails Spa and Boutique
• Clovis, CA
• Email: [email protected]
• Phone: (559) 593-4294
• Book online: groomer.io/booking/tailsspa